Please know that we have used this specific circumstance as a training example on how to deliver optimal service when guests are angry and frustrated. Our goal at the Marriott is to do our very best to create a welcoming environment for all of our guests and very clearly we let you down in this attempt. Cleary frustration was very high at all levels during the initial check in period. As a teachable moment I personally have gone back to review the events of this very busy day during these unprecedented times. Good Day Karen, Thank you for taking the time to write a detailed review of your stay at the Courtyard by Marriott.
